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Returns & Exchange

ONLINE ORDERS

We hope you are happy with everything that you purchase from The Basic Hue. But if something isn’t quite right you can return the item for a store credit providing the item wasn't purchased in a promotion or sale. 

You have 14 days to return an item for a store credit when:
  • The item is in a saleable condition along with original packaging and all tags attached.
  • The item/s are not worn, damaged, altered in any way from when purchased, or washed.
  • Please note; sale items, jewellery, swimwear, and hats cannot be returned or exchanged unless faulty.
  • Purchased at full price
  • Shipping is at customer's expense (unless item is faulty). Returns are also accepted at our store
  • Returns outside the 14-day period will not be accepted.

If your item is faulty, please contact us to arrange refund or a store credit.

It is highly recommended that you use tracking for your return as The Basic Hue takes no responsibility for lost or stolen items. 

  • The Basic Hue reserves the right to inspect returned items and reject goods if we do not see them to be in original condition. We ask that you please follow the criteria above or your return may be sent back to you. 
  • Once we receive your return we will be in touch about your exchange, store credit or refund. 
  • If you've received the incorrect item we're so sorry! Please contact us as soon as possible via thebasichue@gmail.com with a photo of the incorrect item and we will arrange for the correct item to be sent asap. 

 

Please contact thebasichue@gmail.com for all return or exchange enquiries.

 

 

IN-STORE PURCHASES

You have 14 days to return an item for a store credit when:

  • You have the receipt or order number
  • The item is in a saleable condition along with original packaging and all tags attached.
  • The item/s are not worn, damaged, altered in any way from when purchased, or washed.
  • Please note; sale items, jewellery, swimwear, and hats cannot be returned or exchanged unless faulty.
  • Returns outside the 14-day period will not be accepted.

The Basic Hue reserves the right to inspect returned items and reject goods if we do not see them to be in original condition. 

    If your item is faulty, please contact us to arrange refund or a store credit.

     

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