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Returns & Exchange

At The Basic Hue we know how hard it is when ordering online and want to make your online shopping experience a pleasant one.
You have 14 days to return an item for a store credit when:
  • The item is in a saleable condition along with original packaging and all tags attached.
  • The item/s are not worn, damaged, altered in any way from when purchased, or washed.
  • Please note; sale items, jewellery, swimwear, and hats cannot be returned or exchanged unless faulty.
  • Shipping is at customer's expense (unless item is faulty).
  • Returns outside the 14-day period will not be accepted.
If your item is faulty, please contact us to arrange refund or a store credit.
It is highly recommended that you use tracking for your return. 
Please allow 4 business days for processing of returns.
Please contact thebasichue@gmail.com for all return or exchange enquiries.

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