Returns & Exchange
At The Basic Hue we know how hard it is when ordering online and want to make your online shopping experience a pleasant one.
You have 14 days to return an item for a store credit when:
- The item is in a saleable condition along with original packaging and all tags attached.
- The item/s are not worn, damaged, altered in any way from when purchased, or washed.
- Please note; sale items, jewellery, swimwear, and hats cannot be returned or exchanged unless faulty.
- Shipping is at customer's expense (unless item is faulty).
- Returns outside the 14-day period will not be accepted.
If your item is faulty, please contact us to arrange refund or a store credit.
It is highly recommended that you use tracking for your return.
Please allow 4 business days for processing of returns.
Please contact email@example.com for all return or exchange enquiries.