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Returns & Exchange

At The Basic Hue we know how hard it is when ordering online and want to make your online shopping experience a pleasant one.

That's why we offer a 7-day return policy on all full priced items. We accept exchanges, credit notes or refunds within 7 days of purchase when;

  • The item is in a saleable condition along with original packaging and all tags attached.
  • The item/s are not worn, damaged, altered in any way from when purchased, or washed.

You will need to provide your original invoice with your return.

Returns outside the 7-day period will not be accepted.

Return shipping costs are at the customers expense except for faulty items in which case we will reimburse the customer. It is highly recommended that you use tracking for your return.

Please contact info@thebasichue.com.au for all return or exchange enquiries.

Please note; Sale items, jewellery, swimwear, and hats cannot be returned or exchanged unless faulty.

We do not accept exchanges on orders shipped outside of Australia. All orders outside of Australia are final.

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