Terms & Conditions
The following are The Basic Hue's terms and conditions. These may be amended or modified at any time without prior notice. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information on these please contact The Basic Hue.
Please note all prices on this website are in AUD unless stated otherwise.
All orders over $100 are shipped free of charge.
A flat rate shipping fee of $10 AUD applies to all orders shipped within Australia under $100.
Please note, while we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during delivery.
All orders are processed Monday to Friday.
Excluding Public Holidays as our trusted couriers do not operate. Due to this we are unable to dispatch orders on these days. Once your order has been placed online, please allow up to 4 business days for your order to be processed and shipped.
*Tracking advice will be sent via email once your order has been dispatched.
The Basic Hue is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees rest with the customer.
International shipping charge $25 AUD.
International orders including New Zealand may take 1 to 3 weeks to arrive.
RETURNS & EXCHANGE POLICY
If for any reason you need to return a purchase made online with The Basic Hue we are happy to offer a return, exchange or provide an online credit for your item.
An return, exchange or online credit for full priced items will only be provided when:
- Merchandise is in a saleable condition along with original packaging and all tags attached.
- Item is not worn, damaged, altered or washed.
Online credits will expire a year from date issued and can only be used to purchase via The Basic Hue.
Please contact firstname.lastname@example.org with your return query prior to return, item must be received within 7 days of purchase.
Return shipping costs are at the customers expenses and tracking is highly recommended.
Original invoice must be included with your return
PLEASE NOTE: Sale items, swimwear, jewellery, hats, cannot be returned, exchanged or refunded unless deemed faulty.
The Basic Hue is happy to refund, exchange or issue an online credit for any full priced items.
Refunds will also be offered for manufacturing faults on garments returned in original packaging.
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.
The Basic Hue secures all personal information that is shared when purchasing through The Basic Hue online. The Basic Hue will protect all information shared and have made sure our online store is as secure as possible.
All content on this site is Copyright and the intellectual property of The Basic Hue.